Frequently Asked Questions – You’ve  got questions, we have the answers to all your pest control issues.

Question When should I expect my order
AnswerOrders are dispatched daily and offer two shipping options.

Free Delivery: 3-4 Days

Express Delivery: 1-2 Days

Question How to track my order
AnswerYou will have received an order tracking email where you can track your packages location.

You can also click here for basic tracking information.

Question How to make a return
AnswerReturns should be sent back to:

E & G Products Limited
1 Weston Road
WV7 3DH 

Question I have a problem with my order, who do I contact
AnswerIf you are experiencing any issues or problems with your product or order please contact us on.

Phone: 07535 068632 

Email: karlstenseller@gmail.com 

Question How to get rid of spiders

  1. A good way to prevent spiders from getting into your home is to make sure you don’t have an environment around your house that attracts them.
  2. Making sure that your house is clean is generally a good way to decrease the number of pests in your home. In the case of spiders, not only will a clean home provide fewer places for them to hide, but it will also make it less likely that small insects will be around for them to eat.
  3. They would much rather live outside in an ideal environment. But, in most circumstances, they find their way to your basement in search of food and shelter.
  4. Wherever you live, mating season usually starts in Autumn. So for most places it starts in the first couple of weeks in September and ends around the beginning of October. Then, they hunker down for the cold weather ahead.

Question How to get rid of wasps & wasp nests
AnswerChanging weather patterns may open crevices around your doors and windows that wasps and hornets can easily take advantage of. If you notice your insulation suffering, take this as a cue that your home may be vulnerable to nesting activity as well. Shore up these entrance points, paying special attention to your roofing, basement, and attic.

Make sure that you take away the food sources that wasps and hornets may be attracted to. Both of these pests are attracted foods that are sweet or contain protein. This includes pet food and old leftovers.

Question How to get rid of rats

  • Make sure that you always immediately throw out any food that is past its expiration date.
  • Check to see that pantry doors and trash can lids close properly.
  • Keep an eye on pet food. Remove anything left in open dishes once your pet has finished feeding, and store any food in airtight containers when it isn’t in use.
  • Only eat in specified areas. If your family frequently eats in bedrooms, food will inevitably fall behind headboards and under beds, attracting rats.
  • When you are eating, try to use place mats as much as possible so they can easily be wiped down afterwards.
  • Try to sweep and wipe up the area where you’ve eaten after you’re done so there aren’t any leftover crumbs or residue.

Question How to stop foxes coming in to your garden

  1. Make sure you keep your garden as clean as you possibly can, remove any rubbish that might be blowing around, and just generally keep it tidy – Foxes won’t come back if they have no reason too.
  2. If you have a fox issue, unfortunately they will leave faeces. Make sure you pick these up regularly, which we know isn’t the most desirable job – you have to thoroughly hose down the area as well. This is part of them leaving their scent, so use any smell repellents or the DIY smell repellent we told you about earlier in the place of the faeces
  3. Move things around – foxes like familiarity, so make sure you move your gnomes, hose, whatever it is, just try and disturb the area
  4. Cut the grass, trim the hedges & keep everything in check. They like shaded areas, the less of them the better
  5. If you have noticed an area they regularly bed down and find comfortable, place a large object that they can’t move on it
  6. Invest in some of the products that we are going to mention later!
  7. Now you may not want to do this it’s completely up to you, it sounds bad but stay with us. Pour male urine in the areas the fox regularly spends time – it’s a deterrent believe it or not!

Question Why do foxes poo in my garden?
AnswerIt’s very likely that your garden forms part of a fox’s territory and, in an urban area where space is tight, the fox will constantly need to reassert itself and protect its territory from neighbouring foxes.

The way that foxes do this is by using their poo and urine to ‘scent-mark’ prominent parts of their territory.